When using Samsung TV, LG TV, Apple TV, or iPad, I can watch Netflix without any problem. However, when watching DisneyPlus on the same device
there is a symptom that there is no sound or screen, and an error message 'A HDCP problem preventing content playback has been detected' may occur.
- In this case, you should check the general first first.
- If an DisneyPlus HDCP error occurs when an iPad or smartphone is connected to a smart TV
The causes of the DisneyPlus HDCP error include a poor HDMI connection, a cable that does not support HDCP, a wireless device that does not support HDCP 2.2, or a smartphone that does not support DPALT mode. occurs in case.
In this case, you should check the general first first.
- Try turning the TV off and on again.
- Check that the display is HDCP 2.2 standard for viewing 4K UHD and HDR images.
- Upgrade the O/S of the smart TV.
- Check if the HDMI cable supports HDCP.
If an DisneyPlus HDCP error occurs when an iPad or smartphone is connected to a smart TV
1. Turn off the TV set-top box.
2. Close all running apps on the smartphone and iPad, turn off the power, and then turn it on again.
3. Power on the TV set-top box again.
4. If you reconnect the iPad or smartphone to the TV, the DisneyPlus HDCP error does not occur.
DisneyPlus Subtitle Size Chrome Cast, Smart TV, Smartphone Configuration Method (2-minute resolution)
If you watch DisneyPlus on Google Chromecast, the following is how to set the subtitle style for DisneyPlus on smart TVs, Android phones, and iPhones. Here, it is described based on the 4th generation of Chromecast. How to Connect Google Chromecast to a TV
disneyplus-help.tistory.com
Most of the DisneyPlus HDCP errors that occur when using an old TV, Apple TV, LG TV, Samsung TV, or iPad can be resolved with the above method.
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