DisneyPlus error code 83 appears during playback on multiple devices such as PCs, smartphones, and tablets. It is caused by various factors including DisneyPlus internal network problem. The solution is to proceed with the simple steps below and stop if Disney error code 83 does not appear.
Level 1. Check the version and compatibility of the device used, such as a web browser
The minimum specs for streaming DisneyPlus in optimal condition are: If Disney error code 83 occurs even though the criteria below are met, proceed to the next Level.
- Windows OS version of PC
Windows 10 or later - Web browser optimized for DisneyPlus
Google Chrome, Microsoft Edge, Firefox, Internet Explorer, Safari - Smartphone OS version
Android 5.0 or higher and iOS 6.0 or higher - Smart TV
LG Smart TV, Samsung Smart TV, Android TV, Apple TV - PlayStation 4 or later
- Xbox One console
Level 2. Check your internet connection and speed
You must meet the minimum internet connection speed to view DisneyPlus content. Otherwise, Disney error code 83 may occur. The recommended Internet speed recommended by DisneyPlus is as follows.
- For high-definition content : 5.0 Mbps
- For 4K UHD content : 25.0 Mbps
Level 3. Reconnecting the device
Depending on the device you are using, try the methods below. If Disney error code 83 occurs again, try the next Level.
- Windows PC : Click the [Start] button / Click the [Power] icon / Select [Restart]
- Android device : Press and hold the [Power] button, then select [Restart]
- iOS device : Press and hold the [Volume] button or [Side] button / After checking the [Power] option slide, slide it to [Power Off]
- Apple TV : Select [Settings] / [System] / [Restart]
- Android TV : Click the [Home] button / Go to the [Settings] tab / Select [About] / [Power menu] / [Restart]
Level 4. Log in to DisneyPlus again
How to log in again from your smartphone
1. Select the circle icon in the bottom right corner of the DisneyPlus app.
2. Select [Logout].
3. Turn off the power of the smartphone and turn it on again.
4. Run the DisneyPlus app and log in.
5. If the Disney error code 83 appears again, uninstall the DisneyPlus app and reinstall it.
How to log in again from the DisneyPlus app on your PC
1. Select the gear icon at the top of the initial screen of the DisneyPlus app.
2. Select [Logout].
3. Restart your PC.
4. Run the DisneyPlus app and log in.
5. If Disney error code 83 occurs, delete the DisneyPlus app on your PC and reinstall it.
How to log in again in a web browser such as Chrome or Naver Whale
1. Select the circle icon at the top right of the web browser.
2. Select [Logout].
3. Close your web browser and then restart your PC.
4. Launch a web browser and access the DisneyPlus website again.
5. If Disney error code 83 occurs again, proceed to the next Level.
Level 5. Reset your router
1. Turn off the power of the Wi-Fi router connected to the Internet.
2. Unplug the cable connected to the Internet.
3. Reconnect the internet connection cable after about 5 minutes.
4. Power on the Internet Wi-Fi router again.
5. After 1 minute, restart DisneyPlus. And if Disney error code 83 appears, proceed to the next level.
DisneyPlus error code 83 appears during streaming on various devices such as PCs, smartphones, tablets, and Apple TVs. Good luck.
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