The cause of DisneyPlus error code 87 is when there is an error in the subscriber profile information when logging in. It also occurs when there is an error in the user profile or account. Before proceeding with the solution, you should first determine if someone in your family has deleted their DisneyPlus account. Then, you should proceed with the solution below according to the two types of error messages.
First type. How to Fix 'User Profile Not Found' Error Message
This error message occurs when there is an error in the user profile information entered when signing up for DisneyPlus. Unless it is a user error, it is usually caused by an internal error in DisneyPlus. Depending on the device you are viewing DisneyPlus on, logout in the following order may resolve DisneyPlus error 87.
Log out of your smartphone
1. On the home screen of the DisneyPlus app, click the circle icon in the lower right corner.
2. Click [Logout].
3. Turn off the power of the smartphone and turn it on again.
4. Relaunch the DisneyPlus app. And log in.
5. If the DisneyPlus error code 87 occurs again, uninstall the Disney Plus app and reinstall it.
6. Relaunch the DisneyPlus app and log in to solve the problem.
Sign out of the DisneyPlus app on your PC
1. On the home screen of the DisneyPlus app, click the gear icon in the center of the top part.
2. Click [Logout] in the menu.
3. Restart your PC.
4. Run the DisneyPlus app and log in.
5. If Disney Plus error 87 occurs, uninstall the DisneyPlus app and reinstall it.
6. Restart the DisneyPlus app and log in to solve the problem.
Log out of web browsers such as Chrome, Naver Whale, etc.
1. Click the circle-shaped icon at the top right of your web browser.
2. Click [Logout].
3. Reboot the PC.
4. Restart the web browser. Then go to the Netflix website.
5. If you receive DisneyPlus error code 87, you need to delete cookies in your web browser and enable cookies. FolLow the banner below for how to set it up.
Disney Plus error code 87, how to solve it by deleting cookies (1 minute solved)
DisneyPlus error code 87 occurs with two messages: 'Your profile could not be found' or 'Your account could not be found using the password you provided'. If the Disney Plus error code 87 occurs even w..
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Second type 2. How to fix the error 'The account could not be found using the password you provided'
1. Log out of DisneyPlus on your device.
2. Turn the device off and then on again.
3. Log in to DisneyPlus again. If you receive an error message stating 'DisneyPlus error code 87' or 'Password not found', check to see if anyone in your family has changed the password.
4. If not, you have to reset the password. The password setting method for each device used is as follows.
Reset your password on your smartphone
1. Launch the DisneyPlus app.
2. Enter your e-mail and click [Next].
3. Select [Forgot password] at the bottom.
4. Enter the 6-digit number sent to the email address you entered earlier and click [Next].
5. Enter the new password and click [Next]. The password generation rules are as follows.
- 6 or more characters
- contain at least 1 number or 1 special character
- Passwords are case sensitive
6. After logging in to DisneyPlus, click [My Profile].
7. If you set up a 6-digit pin number when signing up, enter it. DisneyPlus Error 87 will no longer appear.
Reset your password in the DisneyPlus app on your PC
1. Run the DisneyPlus app for PC.
2. Enter your e-mail and click [Next].
3. Select [Forgot Password].
4. Enter the 6-digit number sent to the email address you just entered and click [Next].
5. Enter the new password and click [Next]. The password generation rules are as follows.
- 6 or more characters
- contain at least 1 number or 1 special character
- Passwords are case sensitive
6. After logging in to DisneyPlus, click [My Profile].
7. If you set up a 6-digit pin number when signing up, enter it. The DisneyPlus error code 87 will no longer occur.
Reset password in web browsers such as Chrome, Naver Whale, etc.
1. Launch a web browser on your PC and access the DisneyPlus website.
2. Click [Login].
3. Enter your e-mail and click [Next].
4. Select [Forgot Password].
5. Enter the 6-digit number sent to the email address you just entered and click [Next].
6. Enter the new password and click [Next]. The password generation rules are as follows.
- 6 or more characters
- contain at least 1 number or 1 special character
- Passwords are case sensitive
7. After logging in to DisneyPlus, click [My Profile].
8. If you set up a 4 digit profile pin number when signing up, enter it. The DisneyPlus error code 87 will no longer appear.
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