DisneyPlus Error 92 is an error code that does not find a solution in the DisneyPlus Customer Center because it is caused by various reasons. First, the cause must be resolved step by step while checking the Internet connection or network status, and the method is as follows.
Step 1. Check the Internet connection status.
In order to check the connection status of the Wi-Fi router or LAN line connecting the Internet once again, proceed in the following order.
1. Turn off the power switch of the Wi-Fi router connected to the home or office.
2. Remove the LAN cable connected to the Internet.
3. After about 3 minutes, reconnect the LAN cable connecting to the Internet.
4. Turn on the power switch of the Internet Wi-Fi router.
5. Try DisneyPlus again after one minute. If DisneyPlus error code 92 appears, proceed to the next step.
Step 2. Reconnect power after discharge.
Disconnect the device watching DisneyPlus from the power source, completely discharge it, and proceed in the order below to reconnect. If Disney error code 92 appears, try the next step.
- Window PC : [Start] → [Power] → [Start again]
- Android : Press and hold the Power button and select Restart.
- iOS : Press [Volume] or [Side] button for a long time. → [Power] Check the option slide and push it to [Turn off power].
- Android TV : [Home] button → [Settings] → [Information] → [Country menu] → [Start again]
- Apple TV : [Settings] → [System] → [Re-start]
Step 3. Update an app exclusively for DisneyPlus
1. Click the window start button.
2. Click the Microsoft Store app.
3. Type 'DisneyPlus' in the search box and type the enter key.
4. Click the DisneyPlus app in the search results.
5. If there is an Update button on the right, click to complete the update.
6. Run the DisneyPlus app again. If DisneyPlus error code 92 occurs again, try the next step.
Step 4. Sign in again.
[Log in again from the smartphone]
1. Run the DisneyPlus app.
2. Select the circular icon below.
3. Select [Logout].
4. Turn off the power of the smartphone and turn it back on.
5. Run the DisneyPlus app again and log in.
6. If DisneyPlus error code 92 appears again, delete the DisneyPlus app and reinstall it.
[Log in again on DisneyPlus app for PC]
1. On the home screen of the DisneyPlus app, select the cogwheel icon at the top.
2. Select [Log Out].
3. Restart the PC.
4. Re-launch the DisneyPlus exclusive app and log in.
5. If Disney error code 92 appears, delete the PC's DisneyPlus exclusive app and reinstall it.
[Log in again on the web browser (Chrome, Naver Whale, etc)]
1. Select the circular icon to the right of the top line of the web browser.
2. Select [Logout].
3. Restart the PC.
4. Run a web browser and access the DisneyPlus homepage again.
5. If Disney error code 92 appears again, proceed to the next step.
Step 5. Contact DisneyPlus' official website.
If DisneyPlus error 92 appears even after executing all of the above steps, it is likely to be a server problem for DisneyPlus companies or other streaming services. In this case, 50 countries, including the United States, Australia, Brazil, Japan, and New Zealand, excluding Korea, can access Disney+ outlets reported in the last 24 hours-Downdetector, which is the official website of DisneyPlus below, to determine the cause of the error in real time.
Disney error code 92 is a rare error code worldwide. If it occurs, it will most likely occur as a server or company's own problem at DisneyPlus branches in each country.
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