Due to the pandemic such as COVID-19, the amount of time the family spends at home has increased. Therefore, adults and children watch TV is increasing day by day. Blocking children's viewing of adult channels The more time adult spend in Blocking Adult Channels, the more children watch it.
Accordingly, if you want to prevent children from watching adult channels, you will need to go to disneyplus.com/verifyage. Also, if you have to enter the 6-digit DisneyPlus pin number you received on your smartphone, but it is not entered in error, or when a message stating 'You seem to be traveling' appears, the solutions are as follows.
How to fix when there is no adult verification window in DisneyPlus
1. If you want to verify your age to watch DisneyPlus, select an adult movie. Then, an input window for adult authentication appears.
2. On the [Adult authentication required] screen, select [Authenticate now] and select [Authenticate now] once more.
3. Enter the e-mail registered to DisneyPlus, select [Next], enter the password, and select [Next].
4. When the existing profile appears, select [My Profile].
5. Enter your name, date of birth, ID number, smartphone number, gender, nationality, etc. and check to agree to the terms and conditions.
6. Select [Authenticate by text message].
7. Enter the 6-digit number sent to the smartphone and click [OK].
8. If you receive a message that the authentication was successful, DisneyPlus adult authentication is complete.
What to do if the 6-digit DisneyPlus PIN number cannot be entered during DisneyPlus adult verification
1. In this situation, you need to enter the DisneyPlus PIN number using a PC.
2. After entering the profile edit menu with your smartphone, set the profile PIN to [Off].
3. If you start the adult verification process again, the PIN number input screen appears and you can proceed normally.
4. After adult verification is completed, go to the profile edit menu on the smartphone again.
5. If the profile PIN is set to [On], adult authentication is completed.
What to do when a message 'You seem to be traveling' is displayed during DisneyPlus adult verification
If a message appears saying 'Your location seems to have changed,' or 'You seem to be traveling.' and you can't verify the DisneyPlus adult, it's because it's set to a region or country other than your current country of residence.
1. Go to [Customer Center] on the DisneyPlus home screen.
2. Select the country or region where you are currently watching DisneyPlus.
3. Select [Live Chat].
4. When the [Please tell us more about the problem] screen appears, enter 'Technical problem'.
5. Select [Live Chat].
6. On the [Start typing to filter the list of topics below] screen, select [Settings].
7. When the name of the customer agent appears on the chatting screen, enter the following message.
| Movies for adult cannot be viewed. Please change my region. |
8. If the customer service agent asks for my personal information, answer the question.
9. After waiting for a while, you will receive a message that the country or region has been changed. Then log in to DisneyPlus again.
10. Leave the chat window you are chatting with the agent as it is. Then, open another web browser and log out immediately after connecting to DisneyPlus.
11. When you log in to DisneyPlus again, the DisneyPlus adult verification page appears.
12. Proceed with the adult verification process.
I went to disneyplus.com/verifyage to watch adult movies on Disneyplus. However, if the adult verification screen does not appear, if the 6-digit adult verification pin number is not received on the mobile phone, if the message 'You seem to be traveling' is displayed, the above solution will solve the problem.
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